FAQs

What is TSHU?

The elegant and committed handkerchief (aka hanky, kerchief, or even snot rag*).

What is a handkerchief?

A small, often square piece of material that is used for personal hygiene purposes.

What is a handkerchief for?

Blowing your nose, wiping the sweat off your brow, scrubbing your kid’s face after a way too enthusiastic meal, drying your tears, cleaning your electronic devices’ screen, saving the day while everyone is running for napkins to wipe off the glass of water spilled on the meeting table, flagging a taxi, asking for truce, drying your hands without paper towels or energy hungry blow dryers, or even for chivalric gallantry.

What forms of payment do you accept?

We accept credit cards (Visa and Mastercard) and Paypal. American Express is unfortunately not supported by our payment gateway.

What is your confidential information storage policy?

We treat your confidential information with the highest degree of care. Please read our Privacy policy for more details.

Is ordering over the internet secure?

Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server and Secure Socket Layer (SSL) encryption is used for every transaction.

How do i care for my hanky to ensure maximum durability?

Caring for your hanky is very simple. Simply toss it in the washing machine in cold water, with the rest of your laundry. Avoid the dryer– simply hang to dry or dry flat. Laying your handkerchief out in the sun is great – and the sun has impressive stain removing / antibacterial properties. On the downside, the colour may fade a little under the rays. Don’t use bleach or whitening agents. Should you wish to iron your handkerchief, don’t hold back! Simply avoid ironing directly on prints. You can use a piece of fabric to protect the patterns or iron on the other face of your handkerchief.

What is your shipping policy?

Very easy, we charge a fee based on the weight of your order and the destination, based on our shipping costs. We usually go through La Poste, since they offer the cheapest rates, but in some cases, Mondial Relay is a better option, so we offer that, too. Typically, orders are fulfilled and mailed within 3 to 5 business days. If you’re in a hurry, you can pay a little extra and we’ll put on our superhero gloves so your order can be mailed within one (1) business day!

What is your return or exchange policy?

TSHU are not sold, they’re adopted, so we cannot accept returns. If you’re not fully satisfied with your purchase though, we’re pretty friendly, don’t hesitate to email us!