Shipping and Returns

Our shipping policy


FREE SHIPPING

TSHU handkerchiefs are made to travel the world with no limits, which is why shipping is free, worldwide—when you purchase for CAD 90 or more in Canada, CAD 105 in the USA (approximately USD 80) and CAD 110 for the rest of the world (approximately €80) through the online shop. 

Orders are usually mailed within a week—and at the most within eight (8) business days.

STANDARD SHIPPING

This shipping option does not include tracking. Here are the shipping costs for this service:

  • Canada: CAD 3.25
  • USA: CAD 4.75 (approximately USD 3.50)
  • Rest of the world: CAD 5.25 (approximately €3.75)

Orders are usually mailed within a week—and at the most within eight (8) business days.

EXPRESS SHIPPING

If you’re in a hurry, you can pay a flat fee and we’ll put on our superhero gloves so your order can be mailed (with tracking) within two (2) business days!

Please note: the delivery time remains the same as for regular shipments, the only difference is that we ship your order faster and you get a tracking number for your shipment. Here are the costs for this service:

  • Canada: CAD 12
  • USA: CAD 25 (approximately USD 18.75)
  • Rest of the world: CAD 35 (approximately €25)

SHIPPING DELAYS

All our handkerchiefs are mailed from Canada. In general, your order will take about 3 to 6 business days to arrive in Canada, 4 to 7 business days in the United States and 5 to 8 business days in the rest of the world, unless there is an unforeseen problem at customs—which is unfortunately out of our control. 

Please note that we make sure to include all required declarations for international shipments to minimize any possible delays!

During the holidays, your package can take a little longer to arrive. Thankfully, it’s not usually the case!

POSTAL SERVICES

All packages are mailed through local postal services (Postes Canada, then transferred to your local postal service) in an envelope that fits in most mailboxes.

Our return or exchange policy


TSHU handkerchiefs are not sold, they are adopted – and pretty intimate stuff happens between you and your TSHU, so like most hygiene products out there, we don’t accept returns.

CHOOSING THE RIGHT HANDKERCHIEF

And if you’re unsure about what handkerchief is best suited to your needs before making your purchase, we’re here to help – via chat, email or even by phone! Don’t be shy.

YOUR HAPPINESS MATTERS!

That being said, if you’re not fully satisfied with your purchase, we’re pretty friendly, so don’t hesitate to email us!