Shipping and Returns

Our shipping policy


FREE SHIPPING

TSHU handkerchiefs are made to travel the world with no limits, which is why shipping is free, worldwide – when you purchase for 100 CAD or more (100 USD or 100 €) through the online shop. 

Orders are usually mailed within a week – and at the most within eight (8) business days.

STANDARD SHIPPING

Canada: 3.50 CAD / USA: 6.00 CAD / Rest of the world: 11.50 CAD

This shipping option does not include tracking. Orders are usually mailed within a week – and at the most within eight (8) business days.

EXPRESS SHIPPING

Canada: 10.50 CAD / USA: 12.50 CAD / Rest of the world: 36.50 CAD

If you’re in a hurry, you can pay a flat fee and we’ll put on our superhero gloves so your order can be mailed (with tracking) within two (2) business days!

SHIPPING DELAYS

Your handkerchiefs are shipped from Canada, but exceptionally, between April 28 and July 8, they’ll be shipped from the USA as we’ll be on the road in the United States during that period.

Typically, they take approximately 3 to 6 business days to arrive in Canada, 4 to 7 business days in the USA and 5 to 8 business days for the rest of the world – but with the pandemic or during the holidays, your package can take a little longer to arrive. Thankfully, it’s not usually the case!

TRACKING AND POSTAL SERVICES

All packages are mailed through local postal services (Postes Canada, then transferred to your local postal service) in an envelope that fits in most mailboxes.

Our return or exchange policy


TSHU handkerchiefs are not sold, they are adopted – and pretty intimate stuff happens between you and your TSHU, so like most hygiene products out there, we don’t accept returns.

CHOOSING THE RIGHT HANDKERCHIEF

And if you’re unsure about what handkerchief is best suited to your needs before making your purchase, we’re here to help – via chat, email or even by phone! Don’t be shy.

YOUR HAPPINESS MATTERS!

That being said, if you’re not fully satisfied with your purchase, we’re pretty friendly, so don’t hesitate to email us!